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How TSM Kept 300+ Cleaners Accountable with Info-Tech's Kiosk HRMS
TSM is a Singapore-based facilities management company providing cleaning, waste management, building maintenance, and landscaping services across client sites. Discover how Info-Tech's Kiosk Mode solved the challenge of tracking attendance for a dispersed workforce of over 300 part-time cleaners and freelancers.
300+ Part-Time Staff Tracked
Kiosk Mode replaced manual sign-in sheets
Supervisor Accountability Restored
Clock-in verification built into daily workflow
Attendance Linked to Payroll
Integrated records eliminated manual data transfer
TSM is a Singapore-based facilities management company with over nine years of industry experience, providing cleaning, waste management, building maintenance, and landscaping services to a range of clients. Despite operating with a lean core team of fewer than 10 staff, TSM manages a workforce exceeding 300 part-time cleaners and freelancers deployed across multiple sites. As the business scaled, TSM recognised the need for a more efficient way to manage attendance tracking and payroll processing for a large, mobile workforce.
The Challenges
Tracking 300 Part-Time Cleaners Without a Centralised System
With over 300 part-time cleaners and freelancers deployed across multiple client sites, attendance tracking was one of TSM's most persistent operational challenges. Manually monitoring who clocked in and out at each location consumed significant time and resources — and with site supervisors already stretched across their responsibilities, attendance verification was often the first task to slip.
Without a system that could integrate attendance with payroll, data had to be transferred manually between the two processes. This created a gap between what was recorded on-site and what ended up in payroll, requiring additional checking and correction before wages could be processed.
The absence of a reliable attendance record also had downstream consequences — without consistent data on punctuality, it was difficult to hold cleaners accountable for being on-site as scheduled, which affected the service quality and reliability TSM delivered to its clients.
INFO-TECH’s Solution
Workforce Attendance and Payroll Linked in One Kiosk-Enabled System
TSM deployed Info-Tech's HRMS with Kiosk Mode at the centre of their attendance workflow. Supervisors can now register and clock staff in efficiently on-site, giving TSM a reliable, consistent record of attendance across all deployed locations without the manual effort that had previously made the process unmanageable
The integration between attendance records and payroll processing removed the manual data transfer step that had created inconsistencies. Wages are now calculated from the same data that supervisors capture on the ground, reducing errors and shortening the time from clocking to payroll finalisation.
The result has been a meaningful improvement in cleaner punctuality — with a proper system in place, staff turn up on schedule, clients receive the service they expect, and TSM's reputation for reliability has been strengthened as a result.
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