The Challenges
Timcole faced numerous challenges prior to adopting Info-Tech HRMS Software, with manual processes consuming substantial time for both the HR and sales departments.
The HR team at Timcole previously relied on Excel for tracking employee attendance, payroll processing, and other manual methods of claims and leave management. As a result, plenty of time was spent on these HR tasks which could otherwise be streamlined, and errors could easily happen with missing claims receipts and a disorganised leave approval process.
On the other hand, the sales team faced equal inconvenience with simple claims submissions and leave applications. Staff attendance was also difficult to track as the sales staff would frequently be in or out of office for client meetings. Much of these mundane tasks would therefore cut into working hours when both sides needed to verify information with each other or resolve issues, leading to increased workload that hindered productivity.
