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How Info-Tech Upgraded HR Operations and Claims Management for Pelago
Pelago is a Singapore Airlines Group travel experience platform offering over 2,000 curated activities across 70 destinations worldwide, with a global team exceeding 100 people. Discover how Info-Tech introduced comprehensive audit log capabilities and OCR-powered claims submission to streamline HR operations and deliver a more intuitive HRMS experience for Pelago's fast-growing team.
Full Audit Log Access
Every HR action tracked and reviewable
Claims Submission Simplified
OCR capture reduces manual entry and errors
Smooth HRMS Migration
Three months of dedicated onboarding support
Pelago is a Singapore-based travel experience platform under the Singapore Airlines Group, offering more than 2,000 curated activities and attractions across 70 destinations worldwide. Founded in 2021, the company grew rapidly from a pandemic-era startup into a global team of over 100 professionals, connecting travellers with unique local experiences through a seamless digital platform. As the business scaled, Pelago recognised the need for a more efficient way to manage HR administration, employee claims, and system audit capabilities.
The Challenges
Previous HRMS Lacked Critical Audit and Claims Capabilities
Pelago's previous HR management system did not support audit log functionality — a critical requirement for a fast-growing organisation that needs full visibility and traceability of HR actions and data changes. Without this capability, internal review and accountability processes were more difficult to manage as the team expanded globally
Manual HR processes continued to consume significant time across the team, reducing productivity and limiting the HR function's capacity to focus on strategic priorities. The volume of administrative tasks created recurring inefficiencies that the existing system could not resolve.
The claims submission experience was particularly problematic. The module was user-unfriendly and difficult to navigate, and its lack of customisation options meant it could not be configured to match Pelago's internal workflow requirements — resulting in a process that frustrated employees and added to HR's workload.
INFO-TECH’s Solution
Audit Logs, Claims and HR Operations Consolidated into One Seamless Platform
Info-Tech's HRMS was integrated into Pelago's operations in January 2024, immediately addressing the audit log gap with a comprehensive system that enables convenient viewing and access to a complete history of HR actions. This gave Pelago the traceability and internal accountability capability it required as a growing, compliance-aware organisation.
The claims module was transformed by OCR image capture technology, which automatically reads and populates receipt data during submission — reducing manual input, minimising errors, and delivering a significantly more intuitive experience for employees across all locations. The improved workflow has made claims faster and more accurate for both employees and the HR team.
The transition was supported by three months of dedicated onboarding support, ensuring a quick and smooth migration from the previous system. Info-Tech's user-friendly interface and competitive pricing made it a clear and practical choice for Pelago's expanding global workforce.
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