Customer Success Stories

How Info-Tech HRMS Software Elevated Business Operations and Provided an Exceptional HR Experience for Pelago

Pelago, a travel experience platform, was searching for a system to enhance day-to-day management and HR workflow to improve overall business operations. Learn how Info-Tech assisted Pelago in upgrading its HR processes and facilitating its efficiency.

Company

Pelago by Singapore Airlines Group is a travel experience platform with an impressive selection of more than 2000 activities and experiences. From the lively Asia-Pacific to the picturesque landscapes of Europe, Pelago ensures that travellers have diverse choices across 70 captivating destinations worldwide.

What began as a small venture during the 2021 pandemic has since grown into a formidable global team of over 100 incredibly talented individuals.

The Challenges

Pelago faced a roadblock with their previous HRMS software when it failed to provide audit log support, an essential feature they eagerly sought in their HRMS setup.

This obstacle forced them to dedicate additional time, which significantly impacted their productivity. They also encountered challenges with submitting expense claims due to the lack of user-friendliness in the previous HRMS.

Navigating the claims module was difficult and it did not offer the customisation needed to streamline their internal workflow.

The Solution

Since integrating Info-Tech into their workflow in January 2024, the teams at Pelago have experienced a noticeable boost in their internal processes. The long-standing setbacks they have been struggling with for a long time are finally solved, resulting in a more effective and efficient operation.

With Info-Tech HRMS software’s audit log feature, they can conveniently view and access the audit logs. Pelago was also particularly impressed with the Claims module, citing Optical Character Recognition (OCR) image capture technology as a game changer that has increased convenience while minimising mistakes and missing receipts during claims submission.  

The team at Pelago appreciated the user-friendly interface and the cost-effective pricing of the HRMS solution, which included all the essential features they were seeking.

Learning how to use the new software was easy, and the overall transition was quick and smooth. Additionally, the availability of dedicated support during the initial three months proved beneficial in addressing any issues or questions regarding the system.

Read Similar Stories
No Filter
Sorry! No result found :(

We’re sorry there’s no result for what you were looking for. Please try another way.

Success Stories
Bullworks
Accounting
Less than 25 employees
2019

“We would like to compliment our assigned Implementor as she have been helping us setup the system. She has showed us professionalism and is very accomodating. We really appreciate the assistance she has given to us. ”

- Finance Manager
Success Stories
Exes Company Secretarial
Business Consultancy
Between 51 to 100 employees
2022

“Good services. Great peoples. User friendly app. The implementer and support specialists has been very helpful, responsive, and dedicate to their work. The constantly follow up ensure that we set up the system in proper and function well. We are pleased to have them and hope they will keep up the good services. ”

- HR Department
Success Stories
AGC Capital
Business Consultancy
Between 26 to 50 employees
2022

“Infotech has a brand name where the software has the potential to break all the hindrances and saves time . It has a unique potential to notify and calculates promptly all the payroll calculations . It has look and feel software where it admires and gives all break up of calculations. ”

- HR Department