Customer Success Stories

How Info-Tech HRMS Software elevated business operations and provided an exceptional HR experience for Pelago

Pelago, a travel experience platform, was searching for a system to enhance day-to-day management and HR workflow to improve overall business operations. Learn how Info-Tech assisted Pelago in upgrading its HR processes and facilitating its efficiency.

Company

Pelago by Singapore Airlines Group is a travel experience platform with an impressive selection of more than 2000 activities and experiences. From the lively Asia-Pacific to the picturesque landscapes of Europe, Pelago ensures that travellers have diverse choices across 70 captivating destinations worldwide.

What began as a small venture during the 2021 pandemic has since grown into a formidable global team of over 100 incredibly talented individuals.

The Challenges

Pelago faced a roadblock with their previous HRMS software when it failed to provide audit log support, an essential feature they eagerly sought in their HRMS setup.

This obstacle forced them to dedicate additional time, which significantly impacted their productivity. They also encountered challenges with submitting expense claims due to the lack of user-friendliness in the previous HRMS.

Navigating the claims module was difficult and it did not offer the customisation needed to streamline their internal workflow.

The Solution

Since integrating Info-Tech into their workflow in January 2024, the teams at Pelago have experienced a noticeable boost in their internal processes. The long-standing setbacks they have been struggling with for a long time are finally solved, resulting in a more effective and efficient operation.

With Info-Tech HRMS software’s audit log feature, they can conveniently view and access the audit logs. Pelago was also particularly impressed with the Claims module, citing Optical Character Recognition (OCR) image capture technology as a game changer that has increased convenience while minimising mistakes and missing receipts during claims submission.  

The team at Pelago appreciated the user-friendly interface and the cost-effective pricing of the HRMS solution, which included all the essential features they were seeking.

Learning how to use the new software was easy, and the overall transition was quick and smooth. Additionally, the availability of dedicated support during the initial three months proved beneficial in addressing any issues or questions regarding the system.

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