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How Leica Singapore Managed Multi-Outlet HR with Precision and Ease
Leica is a globally recognised premium camera and sports optics brand operating three retail outlets in Singapore. Discover how Info-Tech streamlined shift scheduling, payroll, and performance appraisals to break down coordination barriers and free up the team's capacity.
Multi-Outlet Scheduling Simplified
Shift data unified across all three locations
Remote Appraisals Now Possible
Managers review performance across outlets digitally
Payroll Errors Drastically Reduced
Integrated module automates calculations and compliance
Leica is the Singapore retail arm of the globally acclaimed German optics brand, known for precision-engineered cameras and premium sports optics. Operating across three Singapore outlets, the team manages a specialist retail workforce that demands careful shift coordination and scheduling. As the business developed, Leica recognised the need for a more efficient way to manage attendance, payroll, and performance reviews across multiple locations.
The Challenges
Coordinating HR Across Three Outlets Was a Monthly Struggle
Managing HR across three separate retail locations introduced coordination challenges that manual processes simply couldn't resolve cleanly. Shift scheduling required significant back-and-forth to align staff availability across outlets, and without a centralised system, verifying leave balances and attendance records was time-consuming and prone to oversight.
Payroll reviews took considerable effort each cycle. Manually checking and reconciling figures from multiple sources increased the risk of errors and compliance gaps that had to be caught before processing could be finalised.
Appraisals presented an additional challenge: with staff spread across locations, conducting performance reviews required the manager to be physically present — a logistical constraint that made structured, timely appraisals difficult to maintain.
INFO-TECH’s Solution
Scheduling, Payroll and Appraisals Handled in One Connected System
Leica adopted Info-Tech's HRMS across modules covering leave, time attendance, payroll, mobile access, and appraisals. Shift scheduling was automated and centralised, giving the management team visibility across all three outlets in one place and removing the coordination effort that had previously consumed significant time.
A facial recognition mobile app enabled accurate, seamless clock-ins regardless of which outlet an employee was working at. Payroll calculations became integrated and automated, reducing manual review time and minimising the compliance risks that came with processing figures by hand.
The appraisal module allowed managers to conduct performance reviews remotely — meaning structured evaluations no longer depended on physical presence at each site. The combined impact was a leaner, more responsive HR operation that gave the team back time to focus on the customer experience.
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