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How Hvala Brought Order to Multi-Outlet HR with Info-Tech's HRMS
Hvala is a Singapore-based artisanal tea and café brand operating across four outlets with a team of around 50. Discover how Info-Tech automated leave tracking, allowance syncing, and payroll to resolve the scheduling conflicts and manual inefficiencies that came with managing multiple locations.
Scheduling Conflicts Prevented
Real-time leave data improved manpower planning
Allowances Synced Automatically
Manual payroll entries eliminated each cycle
Staff Self-Service Across All Outlets
Leave and payslips accessed from one app
Hvala is a Singapore-based artisanal café brand built around the Japanese philosophy of ichi-go ichi-e — cherishing each unique moment. Specialising in handcrafted teas and curated culinary experiences, Hvala operates across four outlets with a team of approximately 50. As the brand expanded its presence, Hvala recognised the need for a more efficient way to manage leave, payroll allowances, and manpower planning across multiple locations.
The Challenges
Manual HR Made Multi-Outlet Scheduling Difficult to Manage
Managing HR across four café outlets without a centralised system meant Hvala's team relied on manual processes for leave requests, payroll, and allowance tracking. Without real-time visibility into staff availability, scheduling across outlets was reactive rather than planned — leading to conflicts that affected both operations and the customer experience.
Employees had no straightforward way to check their own leave balances or access payslips without going through HR directly, creating unnecessary back-and-forth. During audits, verifying HR data was a time-consuming exercise that required staff to manually pull together records from multiple sources.
Allowances added further complexity to payroll. Calculated and entered manually, they introduced additional steps into each pay cycle and created room for inconsistencies that were difficult to catch without a dedicated review.
INFO-TECH’s Solution
Leave, Allowances and Payroll Consolidated Across All Outlets
Hvala adopted Info-Tech's HRMS to bring their HR operations onto one platform, giving managers a real-time view of leave requests and staff availability across all four outlets. With accurate, up-to-date data at their fingertips, scheduling decisions became more informed — and last-minute conflicts caused by missing or delayed information became significantly less common.
Allowance syncing was automated within the payroll system, removing the manual entries that had previously added time and risk to each pay cycle. Payroll processing became more consistent and accurate, with less effort required from the HR team to verify figures before finalisation.
Staff across all outlets gained access to the mobile app, where they could check leave balances, submit requests, and view payslips independently. The implementation was supported by professional training from Info-Tech's consultants, ensuring the team was comfortable with the platform from day one.
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