Customer Success Stories

Local Café Hvala Utilises
Info-Tech’s HRMS Software to Brew Efficient HR Management

Hvala, a local café specialising in artisanal teas, transformed its HR processes with Info-Tech’s HRMS software. Learn how they improved payroll, leave management, and employee coordination across their outlets.

Company

Hvala is a renowned local café brand specialising in artisanal teas with a deep-rooted appreciation for the Japanese philosophy of ‘ichi-go ichi-e’—celebrating each moment as unique and irreplaceable. Operating 4 outlets nationwide with a team of about 50 employees, Hvala offers a curated experience that combines handcrafted food with an emphasis on meaningful interactions, striving to create lasting memories for its customers.

The Challenges

Before adopting Info-Tech's HRMS software, Hvala faced considerable difficulties with manual HR processes, which made managing leave requests, payroll, and recurring allowances for ground staff time-consuming and prone to errors. Without a centralised system, employees were unable to access their leave balances or payslips easily. HR also had to spend time manually verifying and sorting data, especially during audits. The lack of real-time tracking also made it difficult for managers to efficiently plan manpower, often leading to last-minute scheduling issues.  

Furthermore, handling unique payroll requirements like recurring allowances added an extra layer of complexity to the HR team’s workload. These inefficiencies not only slowed down HR operations, but also impacted the overall operational flow, making it challenging to ensure accuracy and consistency in employee management.

The Solution

Since implementing Info-Tech’s HRMS software, Hvala has significantly streamlined its HR operations. The automated leave tracking feature allows managers to instantly view employee availability, making manpower planning more efficient and reducing the likelihood of scheduling conflicts. Payroll processing is also easier with automatic syncing of allowances, cutting down on manual work. This automation saves Hvala’s HR team time and reduces payroll errors.

Additionally, the mobile app has improved employee engagement by making it easier for staff to apply for leave, check their leave balances, and view payslips without unnecessary delays or layers of approval. The app’s user-friendly design has increased efficiency on both sides, as employees can now access HR services independently. With the support and training provided by Info-Tech’s consultants, the transition to the new system was smooth, allowing Hvala to quickly optimise its HR processes.

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